Cleanliness and hygiene in Terme Vivat

At Terme Vivat, we have always placed importance on cleanliness and hygiene, which are fundamental among our work strategies. Based on the recommendations of the National Institute of Public Health, the World Health Organization (WHO) and our medical staff, we have enhanced our cleanliness and hygiene measures in order to ensure you feel safe and comfortable at Terme Vivat.

Below are the measures we have taken:

RECEPTION AND LOBBY

The prescribed safety distance between individuals that wait in front of the reception is at least 1.5 m. The proper distance is indicated by the floor markings on the floor.

Hand disinfectants are installed at the reception and in the hotel lobby.

An automatic body temperature meter is installed at the reception.

We regularly disinfect work surfaces.

We ventilate the area several times a day.

We recommend non-cash payment.

Room access cards are disinfected for each guest and handed over to the guest in a safe manner.

It is compulsory to wear a mask in the restaurant, in the toilets, in public areas (lobby, hallways), in the Thai massage salon and in the wellness center.

Guests are assigned meal times and check-out times.

We recommend that you only take the elevator alone or, if possible, take the stairs (the latter also contributes to your well-being).

Receptionists wear protective face masks.

We have removed various printed materials. We will gladly present them to you at your request.

GUEST ARRIVAL AND HOTEL ROOM

Guests receive disinfected towels and room access cards upon arrival.

Each room is thoroughly cleaned, ventilated and disinfected before the arrival of a new guest.

In hotel rooms, we pay special attention to the most-touched areas – we clean, ventilate and disinfect them even more thoroughly.

We removed all the decorative elements on the upholstered furniture and bed.

In case of a multi-day stay in the accommodation unit, the guest decides whether he wants the staff to perform daily cleaning.

Bed linen, towels and bathrobes are cleaned according to the recommendations.

Housekeeping staff wears protective face masks and gloves.

FOOD SERVICE

Tables in restaurants are set at a distance of 1.5 m.

We recommend that guests maintain sufficient interpersonal distance of 1.5 m and protect themselves with face masks.

Hand disinfectants are installed in front of restaurant and restroom entrances.

We regularly disinfect all common and work surfaces, tables and chairs.

Menus are only available to guests upon request. We disinfect them after each use.

All meals are served buffet-style. The use of a protective glove is mandatory.

Dishes, utensils and tablecloths are washed and disinfected according to the recommendations.

Members of the wait staff who are in contact with guests wear protective face masks.

WELLNESS CENTRE, THAI MASSAGE SALON AND MEDICAL CENTRE

Hand disinfectants are installed in front of the wellness centre entrance.

Before performing the requested services, we will measure the body temperature of external guests.

The prescribed safety distance between individuals who are waiting to enter is at least 1.5 m.

All clients get a specific timeslot.

Only a companion of a child or of a disabled person can wait in the client area. We removed all printed materials from the waiting room.

After each service (massage, facial care, body care, cosmetic services), we thoroughly disinfect the entire area.

We regularly disinfect all common areas, reception desks, tables and chairs.

Wardrobes and changing rooms are regularly and thoroughly cleaned/disinfected and ventilated. The use of a face mask is recommended.

Used textiles are washed at high temperatures. Waste is treated according to the instructions.

Employees wear protective face masks, disinfect their hands regularly, and use gloves and face shields as needed.

SWIMMING POOL COMPLEX

The prescribed safety distance between individuals who are waiting to enter is at least 1.5 m.

Hand disinfectants are installed at the entrances to the pool complex, toilets and lockers.

Before performing the requested services, we will measure the body temperature of external guests.

The interior of the swimming pools is ventilated, cleaned and disinfected several times a day in accordance with the instructions.

We recommend the use of protective masks in sanitary facilities, in dressing rooms or changing cabins, in the pool restaurant and when using the areas for paramedics and first aid rooms.

Before entering and after leaving the pool, each person must take a shower, taking into account the interpersonal distance of 1.5 m.

Each locker in the wardrobe is disinfected after use.

The loungers are placed at a distance of at least 1.5 m and are disinfected after each use.

We provide a high level of cleaning and disinfection of swimming pools, pool surfaces and toilets.

Our pool staff wears protective face masks when communicating with guests (at a distance of at least 2 m).

Visitors and bathers should follow the prescribed notices of the pool complex operator, which are published on the information point upon entering the pool complex and in other areas of the complex: bathing rules, hygiene rules at the pools, instructions for safety and order, health protection instructions, bathing signs, bathing water quality information, lifeguard warnings.

STAFF

Only healthy employees come to work; we monitor their health daily.

Upon arrival at work, we measure the body temperature of our employees.

We regularly educate our employees in accordance with internal protection, hygiene and safety training programs.

We provide employees with all the necessary protective equipment.

In case guests or employees develop symptoms of respiratory infection, we have prepared appropriate protocols that allow testing and isolation of patients.