Safety and health in Terme Vivat

At Terme Vivat, cleanliness and hygiene have always been among our most important work strategies. To make your trip and holiday with us safe and comfortable, we have taken the following measures.

Below are the measures we have taken:

We guarantee safe travel

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Credit due to closure or travel restrictions

Our employees are vaccinated and tested

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RECEPTION AND LOBBY

The following measures are taken at the reception:

  • The prescribed safety distance between individuals that wait in front of the reception is at least 1.5 m. The proper distance is indicated by the floor markings on the floor.
  • Hand sanitisers are available at the reception and in the lobby, so please wash and sanitise your hands regularly.
  • An automatic body temperature meter is installed at the reception.
  • We regularly disinfect work surfaces.
  • We ventilate the area several times a day.
  • Cashless (card) payments are recommended.
  • Room access cards are disinfected for each guest and handed over to the guest in a safe manner.
  • It is compulsory to wear a mask in the restaurant, in the toilets, in public areas (lobby, hallways), in the Thai massage salon and in the wellness center.
  • Guests are allocated meal times and check-out times in order to keep the room as uncrowded as possible, as the risk of transmission of infection is then low.
  • We recommend that you only take the elevator alone or, if possible, take the stairs (the latter also contributes to your well-being).
  • Receptionists wear protective face masks.
  • We have removed various printed materials. We will gladly present them to you at your request.
RECEPTION AND LOBBY

GUEST ARRIVAL AND HOTEL ROOM

For your protection, dear guests, and for the protection of our valued staff, we ask that you only come to us for your holiday and pampering if:

  • you do not have any symptoms or signs of an acute respiratory or gastrointestinal infection (e.g. fever, blocked nose/nasal passages, sneezing, cough, sore throat, shortness of breath, headache, muscle aches, diarrhoea, nausea/vomiting, altered sense of smell and/or taste, unusual tiredness, mild or severe conjunctivitis).
  • you have proof that you meet the vaccinated-recovered-tested rule.
  • We will take your temperature.
  • We recommend that you keep a safe distance of at least 1.5m from other people.
  • Wearing a mask throughout your stay is compulsory.
  • Guests receive disinfected towels and room access cards upon arrival.
  • Each room is thoroughly cleaned, ventilated and disinfected before the arrival of a new guest.
  • In hotel rooms, we pay special attention to the most-touched areas – we clean, ventilate and disinfect them even more thoroughly.
  • We removed all the decorative elements on the upholstered furniture and bed.
  • In case of a multi-day stay in the accommodation unit, the guest decides whether he wants the staff to perform daily cleaning.
  • Bed linen, towels and bathrobes are cleaned according to the recommendations.
  • Housekeeping staff wears protective face masks and gloves.
GUEST ARRIVAL AND HOTEL ROOM

FOOD SERVICE

  • Tables in restaurants are set at a distance of 3 m.
  • We recommend that guests maintain sufficient interpersonal distance of 1.5 m and protect themselves with face masks.
  • Hand disinfectants are installed in front of restaurant and restroom entrances.
  • We regularly disinfect all common and work surfaces, tables and chairs.
  • Menus are only available to guests upon request. We disinfect them after each use.
  • All meals are served buffet-style. The use of a protective glove is mandatory.
  • Dishes, utensils and tablecloths are washed and disinfected according to the recommendations.
  • Members of the wait staff who are in contact with guests wear protective face masks.
FOOD SERVICE

WELLNESS CENTRE, THAI MASSAGE SALON AND MEDICAL CENTRE

  • Hand disinfectants are installed in front of the wellness centre entrance.
  • Before performing the requested services, we will measure the body temperature of external guests.
  • The prescribed safety distance between individuals who are waiting to enter is at least 1.5 m.
  • All clients get a specific timeslot.
  • Only a companion of a child or of a disabled person can wait in the client area. We removed all printed materials from the waiting room.
  • After each service (massage, facial care, body care, cosmetic services), we thoroughly disinfect the entire area.
  • We regularly disinfect all common areas, reception desks, tables and chairs.
  • Wardrobes and changing rooms are regularly and thoroughly cleaned/disinfected and ventilated. The use of a face mask is recommended.
  • Used textiles are washed at high temperatures. Waste is treated according to the instructions.
  • Employees wear protective face masks, disinfect their hands regularly, and use gloves and face shields as needed.
WELLNESS CENTRE, THAI MASSAGE SALON AND MEDICAL CENTRE

SWIMMING POOL COMPLEX

  • The prescribed safety distance between individuals who are waiting to enter is at least 1.5 m.
  • Hand disinfectants are installed at the entrances to the pool complex, toilets and lockers.
  • Before performing the requested services, we will measure the body temperature of external guests.
  • The interior of the swimming pools is ventilated, cleaned and disinfected several times a day in accordance with the instructions.
  • We recommend the use of protective masks in sanitary facilities, in dressing rooms or changing cabins, in the pool restaurant and when using the areas for paramedics and first aid rooms.
  • Before entering and after leaving the pool, each person must take a shower, taking into account the interpersonal distance of 1.5 m.
  • Each locker in the wardrobe is disinfected after use.
  • The loungers are placed at a distance of at least 1.5 m and are disinfected after each use.
  • We provide a high level of cleaning and disinfection of swimming pools, pool surfaces and toilets.
  • Our pool staff wears protective face masks when communicating with guests (at a distance of at least 2 m).
  • Visitors and bathers should follow the prescribed notices of the pool complex operator, which are published on the information point upon entering the pool complex and in other areas of the complex: bathing rules, hygiene rules at the pools, instructions for safety and order, health protection instructions, bathing signs, bathing water quality information, lifeguard warnings.
  • The treatment of the swimming pool water is carried out properly and includes a disinfection system so that the chlorine reliably kills the virus (according to current knowledge about COVID-19). You can be sure that the risk of infection in the swimming pool complex is very low.
SWIMMING POOL COMPLEX

STAFF

  • Only healthy employees come to work; we monitor their health daily.
  • Upon arrival at work, we measure the body temperature of our employees.
  • All our employees have a COVID-19 vaccination or recovery certificate or are regularly tested.
  • We regularly educate our employees in accordance with internal protection, hygiene and safety training programs.
  • We provide employees with all the necessary protective equipment.
  • In case guests or employees develop symptoms of respiratory infection, we have prepared appropriate protocols that allow testing and isolation of patients.
STAFF

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