TERMS AND CONDITIONS OF POČITEK- UŽITEK D.O.O. (TERME VIVAT)

1. PRICES

The prices are apply for the current year. The prices are in EUR and include VAT. Terme Vivat (Počitek-Užitek d.o.o.) reserves the right to change prices.

2. BOOKINGS

2.1 ACCOMMODATION BOOKING

The accommodation and service capacities can be booked via phone, fax or email. The guest receives a booking confirmation via email or regular mail. The confirmed offer can change until the day of arrival.

2.2 SERVICE BOOKINGS IN THE WELLNESS&MEDICAL CENTRE VIVAT AND IN THE THAI MASSAGE SALON

The services in the Wellness&medical centre and the Thai massage centre can be booked via phone or email. It is desired that the services in the Wellness&medical centre Vivat and the Thai massage salon are booked in advance, namely at least three days before the arrival.

3. BOOKING AND SERVICE CANCELLATION

3.1 CANCELLATIONS MADE BY INDIVIDUAL GUESTS

The guest has the right to cancel her/his bookings. The cancellation must be done in writing and sent via email at least 5 days before the day of arrival. Based on the date of the sent cancellation the cancellation costs will be calculated.

• In case of a timely cancellation, the guest has the right to be refunded the full advance or the full payment of the accommodation
• In case of a cancellation 4 days before the arrival, the guest will be charged a cancellation fee in the amount of 30 % of the booking
• In case of a cancellation 2 days before the arrival, the guest will be charged a cancellation fee in the amount of 50 % of the booking
• In case of a cancellation on the day of arrival or in case of a no-show, the guest will be charged a cancellation fee in the amount of 100 % of the booking without tourist tax
• In case of an early departure the hotel reserves the right to charge a fine in the amount of 100 % of the amount of the remaining stay without tourist tax. Exceptions are departures due to force majeure (death, medical reasons, natural catastrophes ...)
• The cancellation costs will be calculated based on the prices that were confirmed upon booking.

3.2. CANCELLATION OF GROUP ACCOMMODATION

A group consists of 10 or more persons whose accommodation is organised by the organiser. The organiser has the right to cancel the booking. The cancellation must be done in writing and sent via email at least 20 days before the arrival of the group. Based on the date of the sent cancellation the cancellation costs will be calculated.

• In case of a timely cancellation, the organiser will not be charged any cancellation fee
• In case of a cancellation 14 to 7 days before the arrival, the organiser will be charged a cancellation fee in the amount of 50 % of the booking
• In case of a cancellation 19 to 15 days before the arrival, the organiser will be charged a cancellation fee in the amount of 30 % of the booking
• In case of a cancellation 7 to 1 day before the arrival, the organiser will be charged a cancellation fee in the amount of 80 % of the booking
• In case of a cancellation on the day of arrival or in case of a no-show, the organiser will be charged a cancellation fee in the amount of 100 % of the booking without tourist tax
• In case of an early departure the hotel reserves the right to charge a fine in the amount of 100 % of the amount of the remaining stay without tourist tax. Exceptions are departures due to force majeure (death, medical reasons, natural catastrophes ...)

3.3 CANCELLATION OF SERVICES IN THE WELLNESS&MEDICAL CENTRE AND THE THAI MASSAGE CENTRE

The requested service can be cancelled up to 24 hours before the booked appointment. When cancelling the service less than 24 hours before the booked appointment you will be charged 50 % of the price of the booked service. For cancellations less than 4 hours before the booked appointment you will be charged 100 % of the price of the booked service. In case the booked service is not cancelled and not will not be used, we will charge you 100 % of the price of the booked service. 

4. PAYMENT

Upon arrival in the hotel, we will kindly ask you to guarantee your booked services and the estimated additional costs during your stay in form of an authorizing which means that we will debit 300 € from your credit card. We kindly ask you to present the credit card you used to make the bookings. In case you do not own a credit card, we will ask you to pay for your entire stay upon arrival.

In case of using additional services on your room, we will ask you for a deposit of 100 €.

Upon check-out, all your accommodation and other costs must be settled. If the unsettled costs do not exceed the authorization or the deposit approved upon arrival, the unused part of the amount will be paid back. Unfortunately, we cannot foresee how long your bank will need to make such a repayment.

The services can be paid at the reception of the Hotel Vivat in cash or with credit/bank cards (BA, Maestro, Diners, Visa, Eurocard, Activa).

5. TOURIST TAX EXEMPTION

If you are exempt from paying the tourist tax, you must notify the reception upon arrival. If not, you will be have to pay for the tourist tax.

6. CHECK-IN

You can check-into your room after 2 p.m.. In case of full occupancy, the hotel reserves the right to change the check-in time. On the day of departure, the rooms are available for the guest until 10 a.m..

If the guest has not left the room by 10 a.m., a fee for late departure will be charged according the latest price list.

7. STORAGE OF VALUABLES AND PERSONAL THINGS

You can store your money and valuables in the safe in your room. The hotel does not assume any responsibility for things that are stored in the safes. Furthermore, the hotel does not assume any responsibility for things that are stored in the hotel rooms and other areas.

8. PETS

Pets are not allowed to be held in the rooms of the Hotel Vivat**** and the common spaces of the Terme Vivat. In case we find out that there you have a pet in a room where it is not allowed to hold one, you will be charged for a general cleaning of the room based on the regular pricelist.

Pets are allowed at Autocamp Vivat for an additional fee according to the latest price list (food not included), and upon prior notice.

9. SMOKING

Smoking is not allowed in the rooms and other closed spaces of the Hotel Vivat****. In case of smoking in the room or in the closed spaces, a fee for smoking in the room, and the cost of general room cleaning will be charged based on the regular pricelist.There is a smoking room next to the swimming pool reception, and it is allowed to smoke on the terrace of the Hotel Vivat.

10. MAIN RESTAURANT VIVAT

Breakfast every day from 7:00-10:00, lunch from 12:00-14:00, dinner from 18:00-20:30.

The meals in the restaurant are usually in form of a self-service buffet, unless there are less than 36 meals, then they will be served.

You are not allowed to take food from the restaurant. If you will take food with you, we will charge you the triple price of the meal based to the regular pricelist.

11. A LA CARTE RESTAURANT VITA

Open daily from 10:00 until 20:30.

12. DRESS CODE FOR THE MAIN RESTAURANT VIVAT AND THE A LA CARTE RESTAURANT VITA

During your meals in the main restaurant Vivat and the A la Carte restaurant Vita the guests must wear appropriate clothes (long trousers and closed shoes-man). For dinner, evening wear is desired.

13. EXCHANGING MEALS

Exchanging a meal (dinner for lunch or vice versa) is only possible upon further notice or at the reception of the Hotel Vivat.

You can exchange your lunch on the current day until 10 a.m., and the dinner unil 5 p.m.. If the meal was not cancelled or exchanged, it is assumed, that it was had.

14. SWIMMING POOL COMPLEX OF THE TERME VIVAT

Open daily from 8:00 until 20:00, on Friday until 21:00. There are free deckchairs for the guests provided. It is not allowed to reserve a deckchair.

The guests of the swimming pool complex of the Terme Vivat have to use the swimming pool complex according to the bathing rules.

15. WORLD OF SAUNAS VIVAT

Open daily from 12:00 to 20:00, Fridays and Saturdays until 22:00. The guests of the World of saunas have to use the saunas according to the bathing rules.

16. WELLNESS & MEDICAL CENTRE

Open daily from 9:00 until 19:00, on Sunday until 14:00.

17. THAI MASSAGE PARLOUR

Opening hours: Tuesday to Thursday from 11:00 to 19:00, Friday and Saturday from 12:00 to 20:00 and Sunday from 9:00 to 17:00.

18. TOWELS

You will find a set of towels per person in your bathroom. Every day tons of towels are being washed in hotels all over the world and tons of detergents are being used which are polluting our environment. The decision is in your hands. A towel on the floor means: Please exchange. A towel hanging up means: I will use it again. It is not allowed to take out towels and other things from the hotel rooms. The towels in the room are electronically secured and are not intended to be used in the swimming pool complex, but should be used in the hotel room only. Towels have to be in your room at 10 o’clock on the day of your departure. Else you will be charged for them.

19. BATHROBES

Bathrobes can be found in the clothes cabinet of your room. The use of bathrobes after 10 a.m. on the day of your departure is not allowed. The bathrobes have to stay in your room on the day of your departure. Else you will be charged for them in accordance with the applicable pricelist.

20. BATH TOWELS

Upon check-in, you will receive 1 bath towel card per person with which you can pick up your bath towels at the pool reception. You can change your used bath towel every day for a new bath towel. When you check out of the hotel, you must hand in your bath towel card at the main reception, which will indicate that you have returned the bath towels at the pool reception.

The towels in the room are not meant to be used in the swimming pool complex. They are intended to be used in the hotel room only.

21. ANNUAL CLEANING AND MAINTENANCE OF THE SWIMMING POOLS

The annual cleaning and maintenance of the swimming pools are done according to the annual plan of the swimming pool complex of the Terme Vivat (počitek-Užitek d.o.o.) and published on the website each year.

22. USE OF THE ROOMS

The overnight stay of persons who are not registered is forbidden and will be billed according to the regular pricelist.

You are not allowed to bring your own food and drinks to the hotel rooms. There is a varied offer waiting for you in the hotel restaurants, and you can also always use our room service.

You are not allowed to store food and drinks in the mini bar in your room. The mini bar is intended for the products listed on the mini bar pricelist only.

For fire safety reasons, it is forbidden to use heating or cooking devices.

23. DAMAGE TO THE ROOM OR THE INVENTORY

The guest must take care of the rooms, the equipment, the inventory and the devices that are available to him. The guest assumes responsibility for the damage in the room, on the equipment, the inventory and the devices which are caused by him. It is also not allowed to take inventory from the rooms or the common spaces of the Terme Vivat. In case of damages, the appropriate amount will be withdrawn from your credit/bank card.

24. GIFT VOUCHERS AND VOUCHERS

Gift vouchers for accommodation, wellness&medical centre and the Thai massage salon, can be used until the date written on the gift voucher. Gift vouchers can not be redeemed for cash. Regular vouchers never lose their validity.

25. TICKETS FOR THE SWIMMING POOL COMPLEX

The tickets for the swimming pools are valid until the validity date stated on them.

26. EVENTS IN THE HOTEL

On different occasions during the whole year weddings, parties and other events that could disturb your stay are being held in our restaurants. We kindly ask you to inform yourself about these events before booking your stay.

27. COMPLAINTS

The guest can notify the reception of the Hotel Vivat**** about incorrectness or defects. In case the content of the complaint could be solved on the spot (e.g. inadequate cleanliness of the room, position of the room etc.), but the guest did not complain on the spot and did not notify the reception about the defects, it will be assumed, that the guest agreed with the inadequate service.

The guest can also hand in a written complaint at the reception of the Hotel Vivat****. He will then receive a written answer from the management of the Terme Vivat.

28. INVOICES

Upon departure (check-out) you will receive an invoice for your accommodation and any other services. If you wish to have your invoice issued for a company, you have to pay at the reception and the invoice will be issued for the company you wish. We kindly ask you to inform us in advance.

29. PROTECTION OF PERSONAL DATA

Protecting the privacy of visitors to Terme Vivat
The company Počitek-užitek d.o.o., Ulica ob igrišču 3, 9226 Moravske Toplice (hereinafter referred to as data manager), will carefully protect personal data received by e-mail, telephone, information and booking forms, as well as online e-news registration or website in accordance with the Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the traffic of such data, and in accordance with the rest of the Slovenian and European legislation (hereinafter referred to as The General Data Protection Regulation (GDPR)). As a result, the company undertakes not to transfer data to third parties or companies for the purpose of commercial use of personal data.

Approval
The visitor of Terme Vivat voluntarily provides his/her personal data and authorizes Počitek-užitek d.o.o. to collect, use, process and store his/her personal data. The personal information that you provide to us when booking is required in accordance with the legitimate business of the company for processing your order, for direct marketing purposes and for communicating on certain matters.

It is assumed that by accepting the offer and passing personal information by e-mail or by sharing the personal data by telephone or website www.vivat.si, the visitor agrees that the company Počitek-užitek d.o.o. under the brand Terme Vivat uses this information solely for internal statistics and data processing in the course of its legitimate business activities, namely for booking confirmations, communication with customers, marketing, direct marketing, information on offers and novelties, and the sending of e-news. If a visitor does not want this, he/she can declare this at any time.

Your rights
The company Počitek-užitek d.o.o. allows anyone who has entrusted their personal information to to them to request at any time by e-mail or otherwise that Terme Vivat discontinues his/her personal information or any part of their personal information for direct marketing, offers or other processing. The personal information of the visitor can be kept by the company for an unlimited time and until the revocation of the use of the personal information. Every visitor of Terme Vivat has the right to access, copy, overwrite, update, correct, block and delete his/her personal data.

If you wish to exercise your rights or receive further information, please contact our authorized Data Protection Officer at info@vivat.si. We will examine your application and respond to it in accordance with the General Data Protection Regulation (GDPR).

The manager of your personal information is:

Terme Vivat (Počitek-užitek d.o.o., ulica ob igrišču 3, 9226 Moravske Toplice)

30. LEGAL PROVISIONS

The documents published on this websites can be reproduced for non-commercial purposes only, whereby the references on copyright and other rights must be kept and shall not be written off, copied or otherwise reproduced for commercial purposes.

The company POČITEK - UŽITEK d.o.o. reserves the right to change the content of this website any time, in any way, and without prior notice. Thereby it does not assume any responsibility for the consequences caused by such changes.